Terms of service

These terms are an agreement between you and Logesta Labs LLC, the company that operates Captivaq. They cover the captivaq.com website, the Captivaq application at app.captivaq.com, the mobile app, and anything else we offer that links to this page. We call all of it the service.

By creating an account or using the service you accept these terms. If you are accepting on behalf of a company, you confirm that you can bind that company, and you means that company. If you do not accept the terms, do not use the service.

Captivaq monitors public procurement sources in the United States and Canada, scores what it finds against the company profile you provide, tracks opportunities through the procurement lifecycle, and prepares draft bid material. The about page describes the scope in more detail.

Four things the service deliberately does not do:

• It does not submit anything to a government agency. Submission, signature and every legally binding step stay with you.
• It does not price your bid. It organises labour categories, hours and assumptions, and shows comparable awards. Approving a number is your decision.
• It does not give legal, accounting or contracting advice, and using it does not create a professional relationship of that kind.
• It has no affiliation with, endorsement from, or authority to act for any government agency in either country.

Features change as the product develops. We may add, alter or remove features, and we will not remove a material part of a paid plan without telling you first.

You need an account to use the service. You must be at least 18 and able to enter a contract. Give accurate registration details and keep them current.

An account belongs to one person. Keep your password to yourself, and tell us at contact@captivaq.com as soon as you think someone else has reached your account. Plans that include several seats say how many; each seat is one named person, and sharing one login across a team is not a substitute for buying seats.

You are responsible for what happens under your account, including anything done by people you invite to it.

Paid plans are sold as a subscription. The plan, the price and the billing period are the ones shown at checkout, and that confirmation is what governs if it ever differs from a marketing page. Prices are exclusive of sales tax, GST, HST, QST and any other tax we have to collect, which is added where it applies.

Renewal. A subscription renews automatically for the same period until you cancel it. Payment is taken at the start of each period through our payment processor.

Cancelling. Cancel at any time from the billing page in your workspace or by emailing contact@captivaq.com. Cancellation stops the next renewal. Your plan keeps working until the end of the period you already paid for. We do not refund a period that has already started unless the law where you live requires it, or unless we failed to deliver the service in a way we agree we did.

Deleting is not cancelling. Deleting a workspace or your account in the app removes your data; it does not cancel the subscription attached to that workspace. A subscription that is still active keeps renewing and the payment method on file keeps being charged. Cancel the plan first, then delete. If you delete without cancelling, email contact@captivaq.com and we will stop the subscription from the next renewal; we do not refund periods charged in between.

Price changes. We may change prices. We will email you at least 30 days before a change affects you, and it takes effect at your next renewal. If you do not want the new price, cancel before then.

Failed payment. If a charge fails we may retry it and may suspend the account until it clears. Your data is not deleted during a suspension for non-payment; section 12 says what happens if the account is closed.

Referrals. Subscribers can refer new customers and earn a commission on what those customers pay. That program has its own rules, the affiliate program terms, which apply alongside this agreement for anyone who joins it.

Your content means everything you put into the service: your company profile, past performance records, resumes, pricing assumptions, uploaded documents, notes, and the bid material generated from them. You own it. We claim nothing in it.

You give us permission to host, copy, transmit and process your content, and to pass it to the processors listed in the privacy policy, purely so we can run the service for you. That permission covers nothing else, and it ends when the content is deleted.

We do not use your content to train AI models, and we do not sell it or hand it to another customer. You keep responsibility for having the right to upload what you upload, including anything that belongs to a client, a teaming partner or an employee.

The service itself is ours: the software, the models and prompts we build, the scoring logic, the interface, the Captivaq name and logo, and the documentation. Nothing in these terms transfers any of it to you.

While your subscription is active you have a limited, personal, non-exclusive, non-transferable right to use the service for your own bidding activity. Draft bid material the service produces for you is yours to use, edit and submit without restriction.

If you send us feedback or a feature idea, we may act on it freely and owe you nothing for it. Do not send us anything confidential in feedback.

The service uses AI models to summarise solicitations, score fit and draft text. AI output is a starting point produced by a statistical model. It can be incomplete, out of date, or confidently wrong, including about a requirement, a clause, an eligibility rule or a date.

You agree to review every piece of output before you rely on it, and to check anything that matters against the source solicitation and the issuing agency. You are the one who decides what to submit, and you carry responsibility for the accuracy, completeness and compliance of anything submitted under your name.

Two people can ask the same question and get different answers, so we make no promise that output is unique or that similar output has not been produced for someone else.

Opportunities, deadlines, amendments, award records and eligibility signals in the service come from public government systems and other public sources. Those sources publish late, change without notice, and sometimes contradict each other. We index them as accurately as we can and make no promise that our copy is complete, current or correct.

The issuing agency and its own portal are the official record. Before you rely on a deadline, a set-aside status, a clause or a submission requirement, confirm it there. An alert we sent, failed to send, or sent late does not change what the agency requires of you.

While using the service, do not:

• Scrape, bulk export, resell or redistribute the procurement data, scores or content of the service, or use it to build a competing product.
• Reverse engineer, decompile or try to extract the models, prompts or scoring logic behind it.
• Share your login, or give access to anyone outside the seats on your plan.
• Upload material you have no right to upload, including classified information, controlled unclassified information you are not authorised to handle, or a third party's confidential documents.
• Upload malware, or attempt to break, overload, probe or gain unauthorised access to the service or the accounts on it.
• Use the service to prepare anything false or misleading for a government agency, including a misstated certification, eligibility claim or past performance record.
• Use automated means to access the service beyond the interfaces we provide.

Government contracting carries its own rules on certifications, set-aside eligibility and representations. Following them is your responsibility, whatever the service suggests.

The service links to government portals and other outside sites, and relies on third-party providers listed in the privacy policy. We do not control those sites or providers and are not responsible for them. Registering on a government system, keeping that registration valid and meeting its terms are between you and that system.

We aim to keep the service running and to give notice before planned maintenance, but we do not promise uninterrupted availability. Outages happen, including at our providers and at the government sources we read. We may change or discontinue the service, and if we discontinue a paid plan we will refund the unused part of what you paid for it.

You can close your account at any time from the account settings in the app. Closing it deletes every workspace you are the only owner of; a workspace with another owner keeps running without you. Closing an account or deleting a workspace does not cancel its subscription; cancel the plan first, as section 4 explains. We can suspend or close an account that breaks these terms, that is being used unlawfully, or that has not paid, and we will tell you why unless telling you would be unlawful or would make the problem worse.

When an account closes, your access ends and your content is deleted on the schedule set out in the privacy policy. Export anything you want to keep before you close it. Sections 5 to 8 and 13 to 16 survive the end of this agreement.

The service is provided as is and as available. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy and non-infringement.

We do not warrant that the service will find every relevant opportunity, that a score reflects your real chance of winning, that a deadline shown is correct, that output is compliant with a solicitation, or that using the service will win you work. Whether a bid wins is decided by the agency, on the record you submit.

Some jurisdictions do not allow these exclusions. Where that is the case, they apply to you only as far as the law permits.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or lost business opportunity, even if warned that they were possible.

This is the part worth reading twice, because it covers the losses this product is closest to. A missed deadline, an opportunity the service did not surface, an amendment it indexed late, a draft that turned out to be non-compliant, and a contract you did not win are all excluded under this section.

Our total liability for any claim relating to the service is capped at the amount you paid us in the 12 months before the event that gave rise to the claim. If you paid us nothing, our liability is capped at 100 US dollars.

Nothing here limits liability that cannot be limited by law, including for fraud. Some jurisdictions do not allow parts of this section, and there it applies only as far as the law permits.

You agree to defend and indemnify Logesta Labs LLC against claims, damages and reasonable legal costs arising from your content, from your use of the service, from anything you submitted to an agency, or from your breach of these terms. We will tell you promptly about any such claim and let you control the defence, so long as any settlement releases us fully.

These terms are governed by the laws of the State of California, United States, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing anything, email contact@captivaq.com with a description of the dispute and what you want. Most things end there. If it is not resolved within 30 days, the state and federal courts located in California have exclusive jurisdiction, and both parties consent to venue there.

If you live in Canada or in a place whose law gives you rights you cannot contract out of, this section does not take those rights away, and it does not stop you from bringing a claim your local law lets you bring where you live.

We may update these terms. The effective date at the top shows the current version. If a change materially affects your rights we will email account holders at least 30 days before it takes effect, and continuing to use the service after that date means you accept the new version. If you do not, cancel before it takes effect and tell us, and we will refund the unused part of your current period.

These terms, plus the privacy policy and any order confirmation, are the whole agreement between us on this subject. If a court finds one part unenforceable, the rest still stands. Not enforcing something once does not waive it.

You may not transfer this agreement without our written consent. We may transfer it to an affiliate or to a buyer of the business, on notice to you. There are no third-party beneficiaries. Neither party is liable for failure caused by events outside its reasonable control.

Notices to you go to the email on your account. Notices to us go to contact@captivaq.com.